Refund policy

What’s your return policy?

We love our customers! We do our best to make the best products and hope that you will love them. But, if you are not satisfied with your purchase, we have a 30-day return policy. That means you have 30 days after you receive the order to request a return. 

In order to be eligible for a return, the products must be in the same condition that you received them, unworn or unused, and the original packaging intact. Please include all of the original accessories (labels & brushes) with the purchase.

Damages and issues  

Please inspect your order upon reception. If for some reason your product arrived defective or if you receive the wrong item, feel free to contact us and arrange for an exchange instead.

If you purchased our products from another vendor, please contact them about their return policy.

To start a return, email us or submit an inquiry on our contact form. We will provide you a shipping label for your return.

Mail the return package to:
ReServe USA
ATTN: Returns
1660 Soldiers Field Rd #1017
Brighton, MA 02135

The product must be in the same condition in which it was received and undamaged in any way. Due to health concerns, we cannot accept returns on used items or items not in their original packaging.

Exceptions / Non-returnable items 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. For credit card payments, please allow 7 to 10 business days for a refund to appear on your credit card statement.

If you have any questions about our return policy, feel free to contact us!